Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than 60 min after the support ticket or e–mail has been received. If your issue needs additional assistance from a server administrator, we will forward the ticket or the e–mail to the person in charge, in a timely manner and will leave a note to notify you that more time will be needed for discovering the best solution. If you take advantage of the Managed Services package, any of the tasks included there will be completed whenever you specify.
A First–Class Customer Service
- We’ll be at your disposal round–the–clock to answer any enquiries that you may have regarding our Hosting Control Panel and any of the applications that we have pre–installed for you on the dedicated server. If you also need help tackling server admin tasks, order our Managed Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services.
A User–Friendly Help Area
Our Hosting Control Panel has been preinstalled for each dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on everything that you can do. The majority of how–to articles have video versions which show all the actions that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.