Should you ever experience a problem with your site and be unable to solve it on your own, ask the hosting provider’s client support staff to assist you to bring the website back online. A timely solution would be the most favorable scenario, but a lot of hosting companies reply within 24 hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be resolved swiftly, your website may not function properly or it may not be available at all for an extended stretch of time, so you may lose potential customers because it is extremely unlikely that anybody would be inclined to return to a broken site. Because of this, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely manner. If a software app update does not proceed as planned or if you delete something by accident, for example, the site should be fixed swiftly so as to prevent extended unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reaction time for any technical support ticket that you open or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and national holidays. Whatever the essence of your inquiry or issue may be, we’ll lend a hand instantly and will provide you with the required information to troubleshoot any problem with your websites. The actual reaction time normally does not exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours to get a problem sorted out or what is even worse – waiting all day only to obtain an answer that more info is necessary whilst nothing is resolved. We will give you assistance in an instant simply because we are aware of how precious time can be in the dynamic Internet space. The 1-hour reply guarantee is valid for any technical or billing inquiry that you may have related to our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our super-fast support services. You will get a response to any trouble ticket posted through the hosting Control Panel or e-mail sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes substantially less time to explore and fix a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during legal holidays or weekends, the response time will be absolutely the same and given the fact that our support staff is available 24-7-365, you will get swift help for virtually any general, billing or technical issue regardless of the hour.