One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any technical support ticket that you open or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and national holidays. Whatever the essence of your inquiry or issue may be, we’ll lend a hand instantly and will provide you with the required information to troubleshoot any problem with your websites. The actual reaction time normally does not exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours to get a problem sorted out or what is even worse – waiting all day only to obtain an answer that more info is necessary whilst nothing is resolved. We will give you assistance in an instant simply because we are aware of how precious time can be in the dynamic Internet space. The 1-hour reply guarantee is valid for any technical or billing inquiry that you may have related to our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our super-fast support services. You will get a response to any trouble ticket posted through the hosting Control Panel or e-mail sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes substantially less time to explore and fix a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during legal holidays or weekends, the response time will be absolutely the same and given the fact that our support staff is available 24-7-365, you will get swift help for virtually any general, billing or technical issue regardless of the hour.