24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions well before you make a purchase or you're an existing client and you have any kind of question or a difficulty, you'll be able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any troubles which need more time to research and handle. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed maximum response time of only one hour, so whatever your problem is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 tech support services even on official holidays. Your sites will be available at all times and so will we. With quite a few connection options, you can select the optimal way to contact us and inquire about our solutions in case you do not have an account yet, or ask for assistance if you're already our customer. You're able to give us a call, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour answer time guarantee, though it hardly ever takes over 20 min to get assistance irrespective of the nature of the trouble. With our customer and tech support services, we are available for you when you need us, not a few days after that.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to contact us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it will be easier to track what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is sixty minutes, however it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server from our company, you're able to contact us anytime using different channels and the maximum time that you will have to wait for a reply is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech matter, you are able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of general questions or you would like to learn more about our website hosting solutions before you order, you can also use our live chat or you could call one of the local numbers that we have in several countries around the globe. In the event that you need help with third-party software that you cannot set up or operate efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.